Troubleshooting

Fix common Formula Bot issues with file uploads, database connectors, AI chat responses, account access, and browser compatibility. Step-by-step solutions.

Having trouble? This guide covers common issues and how to resolve them.

File Upload Issues

File won't upload

Possible causes:

  • File exceeds size limit for your plan
  • File format not supported
  • Network connection issue

Solutions:

  1. Check your plan's file size limit in Billing
  2. Verify the file extension is supported (xlsx, csv, pdf, etc.)
  3. Try refreshing the page and uploading again
  4. Split large files into smaller parts

File uploaded but data looks wrong

Possible causes:

  • Encoding issues with special characters
  • Unusual file formatting
  • Corrupted file

Solutions:

  1. Open the file in Excel and re-save as .xlsx
  2. For CSV files, ensure UTF-8 encoding
  3. Remove any merged cells or unusual formatting
  4. Try exporting fresh from the source system

PDF extraction incomplete

Possible causes:

  • PDF is image-based (scanned)
  • Complex table layouts
  • Protected or encrypted PDF

Solutions:

  1. Use OCR option for scanned PDFs
  2. Try the non-tabular extraction mode
  3. Remove password protection before uploading
  4. Split multi-page PDFs into smaller sections

Connector Issues

Connection failed

Possible causes:

  • Wrong credentials
  • Network/firewall blocking
  • Server not accessible

Solutions:

  1. Double-check username and password
  2. Verify host and port settings
  3. Add Formula Bot IPs to your firewall whitelist
  4. Check the database server is running

Token expired (Google connectors)

Possible causes:

  • OAuth token naturally expired
  • Access was revoked in Google settings

Solutions:

  1. Go to Connectors in the dashboard
  2. Click Reconnect on the affected connector
  3. Re-authenticate with Google

Query returns no results

Possible causes:

  • Date range has no data
  • Filters too restrictive
  • Wrong table selected

Solutions:

  1. Expand the date range
  2. Remove or adjust filters
  3. Verify you're querying the right table
  4. Check if data exists in the source system

Query is slow or times out

Possible causes:

  • Large dataset without filters
  • Complex query
  • Slow database server

Solutions:

  1. Add date filters to limit data
  2. Ask for aggregated data instead of raw rows
  3. Break complex analysis into smaller questions
  4. Check your database server performance

Chat Issues

AI doesn't understand my question

Possible causes:

  • Question too vague
  • Ambiguous column names
  • Missing context

Solutions:

  1. Be more specific about what you want
  2. Mention exact column names from your data
  3. Provide more context: "By revenue, I mean the 'total_amount' column"
  4. Try rephrasing the question

Results seem incorrect

Possible causes:

  • AI misinterpreted column meaning
  • Different calculation method than expected
  • Wrong data source selected

Solutions:

  1. Ask the AI to explain its calculation
  2. Specify exactly which columns to use
  3. Clarify the calculation method you want
  4. Verify the correct data is selected in the left panel

Charts not displaying

Possible causes:

  • Browser compatibility issue
  • Interactive charts disabled
  • Data not suitable for visualization

Solutions:

  1. Try a different browser (Chrome recommended)
  2. Enable "Interactive Charts" in settings
  3. Request a specific chart type
  4. Ensure data has numeric values to visualize

Chat is stuck or not responding

Possible causes:

  • Network connection issue
  • Server processing delay
  • Large dataset taking time

Solutions:

  1. Wait a moment - complex queries take time
  2. Check your internet connection
  3. Refresh the page and try again
  4. Simplify your question

Account Issues

Can't log in

Possible causes:

  • Wrong password
  • Account not verified
  • Email typo

Solutions:

  1. Use "Forgot password" to reset
  2. Check spam folder for verification email
  3. Verify you're using the correct email address
  4. Try logging in with Google if configured

Subscription not active

Possible causes:

  • Payment failed
  • Subscription cancelled
  • Billing issue

Solutions:

  1. Check your payment method in Billing
  2. Update expired credit card
  3. Verify no payment blocks from your bank
  4. Contact support if payment was processed

Features missing or limited

Possible causes:

  • Plan doesn't include feature
  • Usage limit reached
  • Account issue

Solutions:

  1. Check your current plan in Billing
  2. Upgrade for additional features
  3. Wait for monthly limit reset
  4. Contact support for account issues

Performance Issues

Dashboard loading slowly

Solutions:

  1. Clear browser cache
  2. Try a different browser
  3. Check your internet speed
  4. Disable browser extensions

Export taking too long

Solutions:

  1. Export smaller datasets
  2. Use CSV format for large files
  3. Filter data before exporting
  4. Try during off-peak hours

Browser Issues

Recommended browsers

  • Google Chrome (latest)
  • Mozilla Firefox (latest)
  • Microsoft Edge (latest)
  • Safari (latest)

Clear cache and cookies

  1. Open browser settings
  2. Find "Privacy" or "History"
  3. Clear cached images and files
  4. Clear cookies for formulabot.com

Disable problematic extensions

Ad blockers or privacy extensions may interfere. Try:

  1. Disable extensions temporarily
  2. Use incognito/private mode
  3. Whitelist formulabot.com

Still Stuck?

If you've tried these solutions and still have issues, email us at support@formulabot.com with:

  • What you were trying to do
  • What happened instead
  • Any error messages
  • Browser and device information
  • Screenshots if possible